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Coronavirus: Advice and Guidance

Information from : Coronavirus (COVID-19): what you need to do

Coronavirus (COVID-19) response: additional information included in SCR by default
To help the NHS to respond to the coronavirus (COVID-19) pandemic, we are including additional information in Summary Care Records for patients by default, unless they have previously told the NHS that they did not want their information to be shared. The change to include additional information in a patient’s SCR will enable health and care professionals to have better medical information about the patient they are treating at the point of care. This change will apply for the duration of the coronavirus (COVID-19) pandemic only. Unless alternative arrangements have been put in place before the end of the emergency period, this change will be reversed. Patients can be reassured that if they have previously opted-out of having a Summary Care Record or declined to provide consent to share their additional information,their preference will continue to be respected and applied.
Coronavirus and Vitamin D
If you are self isolating or unable to go outside during the covid 19 pandemic, then Public Health England recommend that you consider taking 10 micrograms of vitamin D a day to keep your bones and muscles healthy. This is because you may not be getting enough vitamin D from sunlight if you’re indoors most of the day. There have been some news reports about vitamin D reducing the risk of coronavirus. However, there is no evidence that this is the case. Do not buy more vitamin D than you need.

End of life care during coronavirus

If your family member or friend is approaching the end of their life, you might have lots of questions about how you can support them. You may worry about things like how to keep them safe during the coronavirus situation, what services are available and what to do when your loved one dies. You can find the information to help below.

Bereavement from Covid-19

Hospice Care have produced a leaflet that offers support for those who have experienced the death of a loved one due to COVID-19. If someone dies of COVID-19 or complications linked to it, it may mean a number of things have happened;
• you may not have been able to be with that person in the lead up to the death
• the death may have happened very quickly
• you may not be able to attend their funeral.
During this uncertain time, people are experiencing an avalanche of experiences; unexpected loss, traumatic loss and social distancing, combined with the worry of losses; loss of one’s own job, income, future and other loved ones. These are unprecedented times. There is no roadmap. We are facing situations that we never expected—or wanted—to have. We recognise every death is tragic and also that no two people are alike in how they will experience grief and, as such, people will find the support they need in different ways. The booklet is available here:

Torbay and South Devon COVID19 Emotional Wellbeing Helpline

Lots of us are being affected by the ongoing coronavirus outbreak.   We talk a lot about our physical health, but it's important to remember the impact on our mental health too.

Who is the helpline for?

The emotional wellbeing helpline is for anyone who needs support with their emotional health and wellbeing.  The service is available to members of the public, to bereaved relatives, and to health or care colleagues seeking support in response to the ongoing COVID-19 pandemic.   

How does the helpline work?

The COVID-19 emotional wellbeing helpline is being delivered by Rowcroft’s experienced, compassionate and friendly call handlers. The team offer up to an hour of supportive listening, providing you with space to talk about your situation and current experiences.

 Your call handler will assess your needs sensitively throughout your call, enabling them to signpost you to support services that may help you, or provide further information.

Our staff at the helpline will

  • Provide supportive listening
  • Acknowledge emotions and experiences
  • Signpost for further information and/or support if appropriate

If during your call, your call handler has concerns regarding your safety they will signpost you to crisis services, which could include the Samaritans, your GP, 111 for an out of hours appointment, or A&E.

How to access the Helpline

You can request support by dialling 01803 217433. You will need to provide some personal details, including a brief summary of what you would like support with, and a call handler will do their best to contact you within 2-3 working days.

The helpline will operate Monday to Friday 9am-5pm, however the answerphone function allows you to call with your details at any time.

The wellbeing support line is not a crisis response line.  If you have immediate concerns about your or somebody else’s safety, please call 999 /111 or the Samaritans on 116 123 (24hr helpline)