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If you are experiencing a dry cough, fever or difficulty breathing and have returned from China, Thailand, Japan, Republic of Korea, Hong Kong, Taiwan, Singapore, Malaysia or Macau in the last 14 days or have been in contact with someone with confirmed coronavirus please DO NOT go to your GP surgery or hospital, stay indoor, call 111 and avoid close contact with other people.
If you have been to Wuhan or Hubei Province in the last 14 days - stay indoors and contact 111 even if you do not have symptoms.
We run a weekly late evening surgery on a Tuesday, Wednesday or Thursday for people who find it difficult to attend during normal hours due to work commitments etc. We offer appointments with doctors and nurses in our late evening surgery. Although the late surgery is open to all, appointments are limited so if you can attend during the day please do so.
Appointments are available on Friday evenings, Saturdays and Sundays, at a hub we share with local practices at Cricketfield Surgery, Newton Abbot. Please speak to Reception to book a weekend appointment.
Families can be seen together however please ensure sufficient consecutive appointments are booked at reception.
Some things can be dealt with over the telephone such as informing you of test results or simple advice or queries about treatment. Please ring reception and they will either tell you your results (in general terms) or arrange for a doctor to ring you on a day to suit you.
In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many ailments and you may be seen more quickly.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.
If possible please try to telephone reception between 08:45 and 09:30 if you require a home visit as the rounds are usually planned during these times.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed.
You can be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.
This is a requirement (known as Improved Access) where practices ensure that from Monday to Thursday a practice in each area is open between 6pm-8pm.
To access the following appointments please continue contact us here at Ashburton:
Mondays: 6.00pm to 8.00pm – Leatside Surgery
Tuesdays: 6.00pm to 8.00pm – Chillington Surgery & Ashburton Surgery (rotation basis)
Wednesdays: 6.00pm to 8.00pm – Buckfastleigh Medical Practice & Catherine House (rotation basis)
Thursdays: 6.00pm to 8.00pm – Dartmouth Medical Practice
We offer weekend appointments situated in two central hub locations:
Please call us here at Ashburton to pre-book a Weekend appointment:
Please note as this contract is being delivered at scale across the locality, you will not necessarily be seen by a GP, Practice Nurse or HCA known to you from your practice
To ensure that the Clinician you see has full access to your medical records, when you book your appointment the Administrator will ask you to consent to sharing your medical records. Once consent is gained the clinician seeing you on the day is the only person who will have access to your medical record. It is essential that consent is gained for you to be able to have the appointment. If you feel you do not wish to provide consent then it will not be suitable for you to book the appointment.
Thank for you your co-operation and support and we hope you make full use of this new service.
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Medical Care when we are closed
NON-EMERGENCY: Have a look at out "Get health information" page. Alternatively, call 111 for non-urgent medical advice.
MINOR INJURIES: We do not provide a minor injuries service. You should attend A&E or a local minor iunjuries unit. The LIVE WAITING times for these services are listed here.
EMERGENCY: Dial 999 or go to your nearest A&E Department (you must not dial 999 for anything other than an emergency)
If you do need to attend the emergency department at Torbay Hospital please read this leaflet.