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If you are experiencing a dry cough, fever or difficulty breathing and have returned from China, Thailand, Japan, Republic of Korea, Hong Kong, Taiwan, Singapore, Malaysia or Macau in the last 14 days or have been in contact with someone with confirmed coronavirus please DO NOT go to your GP surgery or hospital, stay indoor, call 111 and avoid close contact with other people.
If you have been to Wuhan or Hubei Province in the last 14 days - stay indoors and contact 111 even if you do not have symptoms.
If you are taking regular medication you will be issued with a computerised repeat prescription form: when you need more regular medication please tick the box next to each item required and deliver or fax/post to the surgery (if we are closed please put it through the letter box by the back door).
Alternatively you may order your repeat medication online.
Allow 2 full working days before collecting your prescription:
Non-dispensing patients: Collect from any chemist using the Electronic Prescription Service. The nearest chemist is Lloyds, North Street, Ashburton.
Dispensing patients: Collect from the Surgery during opening hours (we may dispense medication to you only if you live more than a mile, as the crow flies, from your nearest chemist].
Alternatively you can opt to collect your prescription from Reception and take to a different chemist, or we can post your prescription to you (please include a stamped, self-addressed envelope if you wish us to do this).
You can also leave your repeat prescription with Lloyds Chemist, however please allow an extra day for it to be turned around.
We regret that we cannot take telephone requests. This rule minimises errors and is for your safety. If you require medication urgently, please contact reception, email or use the E-Consult service.
Patients on repeat medication will be asked to see either a doctor or member of the nursing team at least once a year to review these regular medications. The date by which the next review should be performed is printed on the medication repeat slip.
Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs).
The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines. Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.
These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.
If you will have to pay for four or more prescription items in three months, or more than 14 items in 12 months, you may find it cheaper to buy a PPC.
There is further information about prescription exemptions and fees on the NHS website
Get an eConsult response
within 24 hours
Medical Care when we are closed
NON-EMERGENCY: Have a look at out "Get health information" page. Alternatively, call 111 for non-urgent medical advice.
MINOR INJURIES: We do not provide a minor injuries service. You should attend A&E or a local minor iunjuries unit. The LIVE WAITING times for these services are listed here.
EMERGENCY: Dial 999 or go to your nearest A&E Department (you must not dial 999 for anything other than an emergency)
If you do need to attend the emergency department at Torbay Hospital please read this leaflet.