The GP contract allows NHS England to look at our appointment data, including unfilled appointments. At the surgery we almost never have unfilled GP appointments unless there is a last minute cancellation. It is difficult for us to negotiate for more resource if it looks as though we have plenty within the surgery already.
As such, if you cancel your appointment with less than one hour’s notice, it will be marked as DNA (Did Not Attend) as refilling that slot appropriately is challenging within that timeframe.
As always, thank you for your support and understanding.